Effective Date: June 17, 2026
At kcg s.a. de c.v (“we,” “our,” or “us”), we operate the e-commerce website www.kcgstore.com (the “Site”). We respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with you. This information falls into the categories described below.
Personal Data You Provide Voluntarily
- Identificators: Your first and last name, shipping address, billing address, and country.
- Contact Details: Your email address and phone number (+52 444 209 0120 or any other number you provide).
- Account Credentials: Username, password, and unique account identifiers.
- Financial Data: Payment card details, billing address, and transaction histories. Note that we do not store full payment card numbers; these are processed directly by our third-party payment gateways.
Data Collected Automatically
- Device Information: IP address, browser type, operating system, and access times.
- Browsing Behavior: Pages viewed, links clicked, products added to the cart, and referring URLs.
- Location Data: General geographic location derived from your IP address.
Tracking Technologies
- Cookies: Small text files saved on your device to enhance site functionality.
- Web Beacons: Tiny graphics used to track user movements and verify email opens.
2. How We Use Your Information
We use the information we collect to provide a seamless shopping experience and maintain our operations. Specific uses include:
Order Fulfillment and Service Delivery
- Processing your transactions and shipping purchased goods to your address.
- Managing your account and providing customer support.
- Sending order confirmations, invoices, and shipping updates.
Website Optimization and Analytics
- Analyzing website traffic and user behavior to improve site design.
- Monitoring the performance of our online store.
- Fixing technical bugs and improving user interfaces.
Marketing and Communication
- Sending newsletters, promotional offers, and product updates (if you opt-in).
- Personalizing your shopping experience with targeted recommendations.
- Administering contests, surveys, or promotional events.
Security and Legal Compliance
- Preventing fraudulent transactions and protecting against unauthorized access.
- Enforcing our Terms of Service and legal agreements.
- Complying with applicable Mexican laws and international digital commerce regulations.
3. How We Share Your Information
We do not sell, rent, or trade your personal data. We only share your data with trusted partners under the following circumstances:
Third-Party Service Providers
We share data with companies that perform vital services on our behalf:
- Payment Processors: To securely handle credit card and digital wallet transactions.
- Shipping Carriers: To deliver your orders to Guadalajara, Jalisco, Mexico, or worldwide.
- Marketing Platforms: To manage email campaigns and customer relationships.
- Hosting and Analytics Providers: To maintain website servers and analyze data.
Legal Obligations
We may disclose your data if required by law, subpoena, or government order. We do this to protect our rights, your safety, or the safety of others.
Business Transfers
If kcg s.a. de c.v undergoes a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.
4. Cookies and Tracking Policy
We use cookies to keep track of items in your shopping cart and recognize you on return visits. You can control cookies through your browser settings.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly.
- Analytical Cookies: Help us understand how visitors interact with the website.
- Functional Cookies: Remember your preferences, such as language or region.
Disabling cookies may limit your ability to use certain features of www.kcgstore.com.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data.
- We use Secure Socket Layer (SSL) encryption for transmitting sensitive data.
- Access to your personal data is restricted to authorized personnel only.
- We regularly review our security protocols to guard against unauthorized access.
Please note that no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy.
- Account Data: Maintained as long as your account remains active.
- Transaction Records: Retained for the period required to comply with Mexican tax and accounting laws.
- Marketing Data: Kept until you unsubscribe or request deletion.
7. Your Privacy Rights
Depending on your location, you have specific rights regarding your personal data.
Mexican Federal Law (ARCO Rights)
If you are located in Mexico, you possess ARCO rights under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares:
- Access (Acceso): Request a copy of the personal data we hold about you.
- Rectification (Rectificación): Ask us to correct inaccurate or incomplete data.
- Cancellation (Cancelación): Request the deletion of your data when it is no longer needed.
- Opposition (Oposición): Object to the processing of your data for specific purposes, such as marketing.
To exercise these rights, please contact our data privacy officer at vyrna@kcgstore.com.
International Users (GDPR / CCPA / CPRA)
If you visit our site from the European Union or the United States, you have the right to request data deletion, portability, and to opt out of automated decision-making. We honor these consumer privacy requests globally.
8. Children’s Privacy
Our website is designed for adult consumers. We do not knowingly collect personal information from children under the age of 18. If we discover that a minor has provided us with personal data, we will delete it from our servers immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. When changes are made, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have questions, comments, or complaints about this Privacy Policy or our data handling practices, please contact us:
- Company Name: kcg s.a. de c.v
- Website: www.kcgstore.com
- Email Address: vyrna@kcgstore.com
- Physical Address: Guadalajara, Jalisco, Mexico
- Phone Number: +52 444 209 0120