Effective Date: June 17, 2026
Welcome to kcg s.a. de c.v. These Terms of Service (“Terms”) govern your access to and use of our website, kcgstore.com (the “Site”), including any content, functionality, services, or products offered on or through the Site.
The Site is owned and operated by kcg s.a. de c.v (“we,” “us,” or “our”), a company established under the laws of Mexico, with its primary operations located in Guadalajara, Jalisco, Mexico. You can contact us via email at vyrna@kcgstore.com or by phone at +52 444 209 0120.
Please read these Terms carefully before accessing or using our Site. By accessing, browsing, registering an account, or purchasing goods from the Site, you explicitly agree to be bound by these Terms, our Privacy Policy, our Refund and Returns Policy, and our Shipping Policy. If you do not agree to all the terms and conditions contained herein, you must immediately cease accessing the Site and refrain from using any of our services.
1. General Conditions and E-Commerce Eligibility
1.1 Age and Capacity
By agreeing to these Terms, you represent and warrant that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your explicit consent to allow any of your minor dependents to use this Site. If you are under the age of majority, you may use this Site only under the strict supervision of a parent or legal guardian.
1.2 Right to Refuse Service
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, at any time, and for any reason, without prior notice. This includes, but is not limited to, cases where we suspect fraudulent activity, unauthorized commercial resale, or violations of these Terms.
1.3 Intended Use
The Site is intended solely for legitimate e-commerce purposes, specifically the viewing and purchasing of consumer goods. You may not use our products or services for any illegal, unauthorized, or prohibited purpose, nor may you violate any laws in your local jurisdiction (including but not limited to copyright, trademark, and consumer protection laws) while utilizing our platform.
2. Accuracy, Completeness, and Timeliness of Information
2.1 Informational Content
While we make every reasonable effort to ensure that the descriptions, images, blog posts, and general content on kcgstore.com are accurate, we are not responsible if information made available on this Site is inaccurate, incomplete, or outdated. The material on this Site is provided for general information only. It should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.
2.2 Historical Data
This Site may contain certain historical information or archival records. Historical information is inherently not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your personal responsibility to monitor changes to our Site.
3. Online Account Management and Security
3.1 Account Creation
To access certain features of the Site or complete a purchase, you may be required to register and create a personal user account. When you create an account, you agree to provide true, accurate, current, and complete information about yourself, including a valid email address and phone number.
3.2 Password Confidentiality
You are entirely responsible for maintaining the strict confidentiality of your account credentials, including your username and password. You agree to accept full responsibility for all activities, orders, and transactions that occur under your account or password.
3.3 Unauthorized Access Notification
You must notify us immediately at vyrna@kcgstore.com if you discover or suspect any unauthorized breach of security, data leak, or unauthorized use of your account. We will not be liable for any direct or indirect loss or damage arising from your failure to protect your account details.
4. Product Display, Stock Availability, and Pricing
4.1 Visual Representation
We make every effort to display as accurately as possible the colors, dimensions, textures, and technical specifications of our products that appear on the online storefront. However, because the actual colors and details you see depend entirely on your electronic device’s screen configuration and resolution, we cannot guarantee that your monitor’s display of any color or detail will be perfectly accurate to the physical item.
4.2 Stock Modifications and Limitations
We reserve the right, but are not obligated, to limit the sales of our products or services to any specific person, geographic region, or legal jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited by local law.
4.3 Pricing Errors and Adjustments
Prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any price modification, suspension, or discontinuance of a product. In the event that a product is mistakenly listed at an incorrect price due to a technical glitch, typographical error, or vendor mispricing, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price, whether or not the order has been confirmed and your payment processed. If your payment has already been processed and your order is cancelled, we will issue a full credit or refund to your original payment method.
5. Billing, Payments, and Purchase Records
5.1 Verification and Accuracy
You agree to provide current, complete, and accurate purchase and account information for all orders made at our store. You agree to promptly update your account and other information, including your email address, billing address, phone number, and payment card details, so that we can successfully complete your transactions and contact you as needed.
5.2 Order Cancellations and Quantities
We reserve the right to refuse, limit, or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the exact same billing and/or shipping address. If we make a change to or cancel an order, we will attempt to notify you by contacting the email address, billing address, or phone number (+52 444 209 0120) provided at the time the order was made.
5.3 Commercial Resale Prevention
We reserve the strict right to limit, restrict, or prohibit orders that, in our sole judgment, appear to be placed by commercial dealers, unauthorized resellers, drop-shippers, or wholesale distributors. Our platform is strictly intended for direct-to-consumer retail transactions.
6. Integration of Store Policies
By utilizing this Site and purchasing goods, you acknowledge that you have read, understood, and agreed to the terms of the following dedicated policies, which are incorporated directly into these Terms of Service:
6.1 Privacy Policy
Your submission of personal data through the store is governed strictly by our Privacy Policy, which outlines our collection, storage, and processing of your personal information, including compliance with Mexican ARCO rights.
6.2 Refund and Returns Policy
All product returns, eligibility criteria, and refund timelines are governed by our Refund and Returns Policy. Please note that we enforce a strict policy regarding product returns and refunds: We do not offer “Refund Only” (refunds without returning the product) under any circumstances. To qualify for a refund, store credit, or replacement, items must be physically returned to our facility in Guadalajara, Jalisco, Mexico.
6.3 Shipping Policy
The preparation, transit, tracking, and delivery timelines for your purchases are governed by our Shipping Policy, which details your responsibilities regarding customs duties, import fees, and incorrect delivery addresses.
7. Prohibited Uses of the Site
In addition to other prohibitions set forth throughout these Terms, you are strictly prohibited from using the Site, its structural elements, or any of its analytical content:
- For any unlawful, illegal, or unauthorized purpose.
- To solicit, encourage, or instruct others to perform or participate in any unlawful acts.
- To violate any international, federal, provincial, state, or municipal regulations, rules, laws, or ordinances.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
- To submit false, intentionally misleading, or fraudulent information.
- To upload, transmit, or distribute viruses, malware, worms, trojans, logic bombs, or any other type of malicious code that will or may be used in any way to compromise the functionality or operation of the Site, other websites, or the broader Internet.
- To collect, scrape, harvest, or track the personal information, browsing behavior, or data of other users.
- To spam, phish, pharm, pretext, spider, crawl, or scrape the Site’s interface or database.
- For any obscene, immoral, or explicit purpose.
- To interfere with, bypass, or circumvent the security features of the Site, its payment gateways, other websites, or the Internet.
We reserve the right to terminate your use of the Site, block your IP address, or delete your user account immediately for violating any of these prohibited uses.
8. Intellectual Property Rights
8.1 Ownership of Content
All content included on the Site, such as text, graphics, logos, brand names, button icons, images, audio clips, digital downloads, data compilations, software code, and user interface designs, is the exclusive property of kcg s.a. de c.v or its content suppliers and is protected by Mexican and international copyright, trademark, and intellectual property laws.
8.2 Use Restrictions
The compilation of all content on this Site is the exclusive property of kcg s.a. de c.v. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of the Site. You may not download (other than page caching), modify, copy, reproduce, duplicate, sell, resell, visit, or otherwise exploit any portion of the Site, its source code, or its products for any commercial purpose without the express written consent of kcg s.a. de c.v.
9. User Comments, Feedback, and Submissions
9.1 Right to Use Submissions
If, at our request, you send specific creative submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, product reviews, proposals, plans, or other materials, whether online, by email (vyrna@kcgstore.com), by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us.
9.2 Obligations to Users
We are and shall be under no obligation:
- To maintain any Comments in strict confidence.
- To pay monetary compensation or royalties for any Comments.
- To respond to any Comments.
9.3 Content Moderation
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
10. Disclaimer of Warranties and Limitation of Liability
10.1 Service Availability Disclaimer
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or completely error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You explicitly agree that from time to time we may remove the service or specific products for indefinite periods of time or cancel the service entirely at any time, without notice to you.
10.2 “As Is” and “As Available” Basis
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
10.3 Limitation of Liability
In no case shall kcg s.a. de c.v, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states, provinces, or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
11. Indemnification
You agree to indemnify, defend, and hold harmless kcg s.a. de c.v and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim, demand, liability, damage, cost, or expense, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
12. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
13. Termination
13.1 Survival of Obligations
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all intents and purposes.
13.2 Effective Duration
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you permanently cease utilizing our Site.
13.3 Breach-Induced Termination
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to our services, or any part thereof.
14. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
15. Governing Law and Dispute Resolution
15.1 Jurisdiction and Applicable Law
These Terms of Service, along with any separate agreements whereby we provide you services or products, shall be governed by, interpreted, and construed strictly in accordance with the federal laws of Mexico, without giving effect to any principles of conflicts of law.
15.2 Venue for Disputes
Any legal action, lawsuit, dispute, claim, or judicial proceeding arising out of or relating to these Terms of Service, your access to the Site, or your commercial transactions with kcg s.a. de c.v shall be resolved exclusively in the competent courts located in the city of Guadalajara, Jalisco, Mexico. You hereby explicitly waive any other jurisdiction or venue to which you might be entitled by virtue of your present or future domicile or location.
16. Changes to the Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, alter, amend, or replace any part of these Terms of Service by posting updates and changes to our website. It is your personal obligation to check our website periodically for updates. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes explicit, legally binding acceptance of those changes.
17. Contact Information
Questions, clarifications, or comments regarding these Terms of Service should be directed to our legal compliance officer using the details below:
- Company Name: kcg s.a. de c.v
- Website: kcgstore.com
- Email Address: vyrna@kcgstore.com
- Physical Location: Guadalajara, Jalisco, Mexico
- Contact Phone Number: +52 444 209 0120