Effective Date: June 17, 2026
Welcome to Bulk Fitness, available at kcgstore.com. We are dedicated to delivering your fitness gear quickly, safely, and efficiently. This Shipping Policy explains our shipping procedures, delivery timeframes, costs, and tracking terms.
By placing an order on our store, you agree to the conditions outlined below.
1. Order Processing Times
We process all orders promptly to get your items on their way as fast as possible.
- Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after we receive your order confirmation email.
- High Volume Notification: During peak holiday seasons, major promotional events, or product launches, processing times may extend up to 5 business days.
- Order Modifications: Once an order is placed, we cannot guarantee changes to the items or shipping address. Please double-check your details at checkout.
2. Shipping Rates and Estimates
We offer various shipping options tailored to your location and urgency. Shipping charges for your order will be calculated and displayed clearly at checkout.
Domestic Shipping (Within Mexico)
- Standard Shipping: Estimated delivery time of 3 to 7 business days.
- Expedited Shipping: Estimated delivery time of 1 to 3 business days.
- Free Shipping: We offer free standard shipping on domestic orders that exceed a specific promotional threshold value specified on our homepage.
International Shipping
We ship to select international destinations.
- Delivery Timeframe: International shipments generally take 7 to 21 business days depending on the destination country and customs clearance processes.
- Delays: Bulk Fitness is not responsible for unexpected delays caused by destination customs procedures or severe weather conditions.
3. Shipment Confirmation and Order Tracking
Stay updated on your package from our warehouse to your doorstep.
- Tracking Email: You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped.
- Activation: The tracking number will become active and trackable within 24 hours of receiving the email.
- Courier Partners: We partner with reliable global and domestic carriers (such as DHL, FedEx, and local postal networks) to ensure secure handling.
4. Customs, Duties, and Taxes
For orders placed outside of Mexico, please be aware of international trade terms:
- Customer Responsibility: Bulk Fitness is not responsible for any customs duties, tariffs, or taxes applied to your order.
- Fees: All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, and handling fees).
- Refused Shipments: If you refuse a shipment due to unexpected customs fees, the original shipping cost and any return fees charged by the courier will be deducted from your final refund.
5. Incorrect Shipping Addresses and Undeliverable Packages
Accurate address data ensures seamless delivery.
- Address Accuracy: The customer is fully responsible for providing a complete and correct delivery address during checkout.
- Returned to Sender: If a package is returned to our warehouse because of an incorrect address, insufficient details, or failure to collect the parcel, you will be responsible for the cost of re-shipping the item.
- Address Corrections: If you notice an error in your address, contact vyrna@kcgstore.com immediately. We will try our best to update it if the package has not left our facility.
6. Damaged, Lost, or Missing Packages
We ensure all products are securely packaged before leaving our office. If issues arise during transit, please follow these guidelines:
- Damaged Items: If your order arrives damaged, please take clear photos of the packaging and items immediately. Save all packaging materials and contact us within 48 hours of delivery at vyrna@kcgstore.com.
- Lost Shipments: If your tracking information states that your package was delivered but you have not received it, please check with your neighbors, building manager, or local post office first.
- Investigation: If the package remains missing, email us. We will open an official investigation with the shipping carrier. Please note that carrier investigations can take up to 10 business days to resolve.
7. Contact Information
If you have any questions, feedback, or concerns regarding the delivery of your order, please do not hesitate to contact our customer support team:
- Company Name: Bulk Fitness
- Website: kcgstore.com
- Email Address: vyrna@kcgstore.com
- Phone Number: +52 444 209 0120
- Physical Address:
Plaza Rocallosos, Montes Rocallosos 600 – Local 209, Piso 2,
Residencial San Agustín 2º Sector, 66260
San Pedro Garza García, Nuevo León, Mexico